1. Select your desired products and add them to your cart.

2. Click on “Checkout” and enter your shipping and payment information.

3. Confirm your order and receive a confirmation email.

You can track your order through our “Track Your Order” portal on our website. Simply enter your order number and email address to check the current status of your shipment.

Your order will be processed and shipped within 1-3 business days after payment is received. The exact delivery time depends on your location. You will receive an email with a tracking number once your order has been shipped.

No, we offer free shipping on all orders.

Yes, we offer international shipping. Delivery times may vary depending on the destination. If your country is not listed as a shipping destination, please contact our customer service.

We accept the following secure payment methods:

• Credit Cards: Visa, Mastercard, American Express

• PayPal

• Apple Pay & Google Pay

• Klarna (Buy now, pay later & installment payments where available)

Yes, your payment is 100% secure. All transactions are processed through encrypted connections that meet the highest security standards. Your data will never be shared with third parties.

If your order does not meet your expectations, you can return it within 30 days of receiving it. Items must be unworn, unwashed, and in their original packaging. Please note that return shipping costs are covered by the customer.

1. Visit our Online Return Portal and enter your order number and email address.

2. Select the items you wish to return and follow the instructions to generate a return label.

3. Ship the package using a carrier of your choice. We recommend using a trackable shipping method.

4. Once we receive the return, your refund will be processed within 5-7 business days.

We do not offer direct exchanges. If you need a different size or color, please return the item and place a new order.

If you receive a faulty or incorrect item, please contact our customer service immediately. We will provide a quick solution and send you a replacement if necessary.

Yes! Sign up for our newsletter and receive 10% off your first order.

Yes! If you leave a 5-star review after receiving your product, you will receive 10% off your next order as a thank you.

Our products are crafted from high-quality materials. The exact composition of each item can be found on the product page.

We prioritize sustainability and work with manufacturers who use environmentally friendly production methods.

You can reach us anytime through:

• Email: help@gentevra.com

• Live Chat: Available directly on our website

Yes! Sign up for our newsletter to stay informed about exclusive offers, new collections, and special promotions.