🔄 30-Day Return Policy

At Gentevra, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied, you have **30 days** from the date of receiving your item to request a return.

✅ Eligibility for Returns

To be eligible for a return, please ensure:

  • The item is *unworn, unused, and in its original condition*.
  • All *tags are attached, and the item is in its original packaging*.
  • You provide the *receipt or proof of purchase*.

📩 How to Initiate a Return

  1. Contact Us: Email us at support@gentevra.com to start the return process.
  2. Return Approval: Once approved, you will receive a return shipping label* and detailed instructions on how and where to send your package.
  3. Important: Items sent back *without a prior return request* will not be accepted.

For any questions regarding returns, please reach out to us at *📧 support@gentevra.com*.

🚨 Damaged or Incorrect Items

Please *inspect your order upon arrival*. If you receive a *defective, damaged, or incorrect item*, contact us *immediately* so we can resolve the issue promptly.

🚫 Non-Returnable Items

Certain items cannot be returned, including:

  • Custom Products: Personalized or special orders.
  • Personal Care Goods: Beauty products and similar items.
  • Hazardous Materials: Flammable liquids, gases, or dangerous goods.
  • Sale Items & Gift Cards: These are non-returnable.

For specific questions about your item, please contact us at *📧 support@gentevra.com*.

🔄 Exchanges

The quickest way to exchange an item is to:

  1. Return the Original Item: Follow our return process above.
  2. Place a New Order: Once the return is approved, make a separate purchase for the desired item.

💰 Refunds

  1. Inspection & Approval: Once your return is received and inspected, we will notify you if the refund is approved.
  2. Processing Time: Approved refunds will be automatically issued to your *original payment method* within *10 business days*.
  3. Bank Processing Time: Please allow additional time for your*bank or credit card company* to process the refund.

❗ *If more than 15 business days have passed* since your return was approved and you haven’t received your refund, please contact us at *📧 support@gentevra.com*.